We’re sorry to see you go!
Whether you’re managing your subscription directly with us or through a third-party platform, here’s how you can cancel:
Direct Cancellations: (see screenshots below)
- Log in to your IZZY account: https://streamisrael.tv/
- Go directly to your Purchases page: https://streamisrael.tv/account/purchases (or click on your user icon in the top right corner and select your profile > Go to the “Purchases” tab)
- Under your membership details, click the “Manage” button on the right
- Select “End Membership” and confirm
Please note:
- All subscriptions renew automatically (monthly or annually) unless canceled in advance
- Canceling your subscription stops the next renewal - it does not cancel the current billing period
- You will continue to have full access to IZZY until the end of your current subscription period
- We do not offer refunds after subscribing.
For Monthly Plans:
- You may also pause your subscription for 1 to 3 months if needed
For Annual Plans:
- If you choose to stop your subscription before the year ends, the cost will be calculated based on the monthly rate of $16 per month for the time used
Third-Party Subscriptions:
If you signed up through a third-party platform, you’ll need to cancel your subscription through that specific service. Below are the steps for common platforms:
Apple Devices (Apple TV & iOS): Follow Apple’s instructions for canceling subscriptions.
Android: Cancel via Google Payments or check your subscriptions here.
Amazon Fire: Adjust or cancel your subscription through your Amazon account. Instructions are here.
Roku: Manage or cancel your subscription in Roku settings. Instructions are here.
Additional Support
Search our Help Center for more answers. If you’re still experiencing issues, contact us at hello@israelmedia.group.